Canon 5D can't operate through Maestro [Case Solved]

[conemmil]

Hello Mr. Javier,

I'm trying to run Eclipse Maestro with two Canon 5D cameras. So far I wasn't able to start even a single camera run because the software doesn't recognize the camera correctly. What it does, is that when I go to Hardware Configuration window, it refreshes the correct camera every 1 second until it crashes. Push shutter works but not as it supposed since its like working if I press it on the second that the camera is found. I can operate the camera with the EOS software from Canon and I have checked in Image Capture that No application is on. Here is the crash file:

Process: Solar Eclipse Maestro [332]
Path: /Applications/Solar Eclipse Maestro.app/Contents/MacOS/Solar Eclipse Maestro
Identifier: com.xjubier.SolarEclipseMaestro
Version: Solar Eclipse Maestro 1.8.2 (1.8.2 (100))
Code Type: X86 (Native)
Parent Process: launchd [149]

Date/Time: 2012-09-30 20:44:03.358 +0300
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 18196 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 3390 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 7897A6FC-4DCA-4B4A-8872-4C37E6150DC1

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000006c616e82
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreText 0x92ccb703 TRun::GetRightTotalHangerWidth(long*) const + 63
1 com.apple.CoreText 0x92ccb67f TLine::GetRightTotalHangerWidth(long*) const + 85
2 com.apple.CoreText 0x92ccb5aa CTLineGetPenOffsetForFlush + 104
3 com.apple.HIToolbox 0x9535e0c9 TCoreTextEngine::DrawThemeTextBox(THIThemeTextInfo*, CGRect const&, unsigned long, CGContext*) + 1363
4 com.apple.HIToolbox 0x9535da87 DataEngine::DrawTextBox(void const*, CGRect const*, HIThemeTextInfo*, CGContext*) + 781
5 com.apple.HIToolbox 0x9535d6c6 HIThemeDrawTextBox + 242
6 com.apple.HIToolbox 0x9547e13f HIStaticTextView::DrawSelf(short, __HIShape const*, CGContext*) + 581
7 com.apple.HIToolbox 0x9535c0a8 HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 348
8 com.apple.HIToolbox 0x9535bdb4 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 106
9 com.apple.HIToolbox 0x9535b879 HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 713
10 com.apple.HIToolbox 0x9535baec HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1340
11 com.apple.HIToolbox 0x9535baec HIView::RecursiveDrawComposited(__HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1340
12 com.apple.HIToolbox 0x9535a89f HIView::DrawComposited(short, OpaqueGrafPtr*, __HIShape const*, unsigned long, HIView*, CGContext*) + 873
13 com.apple.HIToolbox 0x9535a4e5 HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 83
14 com.apple.HIToolbox 0x9535a435 HIView::Render(unsigned long, CGContext*) + 45
15 com.apple.HIToolbox 0x9536389c FlushWindowObject(WindowData*, void**, unsigned char) + 754
16 com.apple.HIToolbox 0x953632b5 FlushAllBuffers(__CFRunLoopObserver*, unsigned long, void*) + 177
17 com.apple.CoreFoundation 0x950b3dd2 __CFRunLoopDoObservers + 1186
18 com.apple.CoreFoundation 0x9506ff42 __CFRunLoopRun + 1154
19 com.apple.CoreFoundation 0x9506f3c4 CFRunLoopRunSpecific + 452
20 com.apple.CoreFoundation 0x9506f1f1 CFRunLoopRunInMode + 97
21 com.apple.HIToolbox 0x95361e04 RunCurrentEventLoopInMode + 392
22 com.apple.HIToolbox 0x95361bb9 ReceiveNextEventCommon + 354
23 com.apple.HIToolbox 0x954ea084 _AcquireNextEvent + 54
24 com.apple.HIToolbox 0x954dfd40 RunApplicationEventLoop + 228
25 ...xjubier.SolarEclipseMaestro 0x00048d7f main + 20710
26 ...xjubier.SolarEclipseMaestro 0x000029f2 _start + 216
27 ...xjubier.SolarEclipseMaestro 0x00002919 start + 41

[xjubier]

Very strange, but I know the 5D is a tricky camera, as it's in its own category called Legacy by Canon. Among the Legacy cameras you'll the 350D, 20D/20Da and 5D.

First please make sure that in the menus on the 5D you select 'PC connect' or 'Normal' instead of 'PTP' or 'Print/PTP'.
Second try to use an empty memory card.
Third try to rename the Canon Utilities folder located in your Applications folder. The Canon software often launches in the background and grabs control of any connected camera. The easiest way to stop this behavior is to rename the Canon Utilities folder.

Then launch SEM and open the Hardware Configuration window. Now connect and power up the 5D. What do you see?

Can you also send me the Solar Eclipse Maestro Log (look in the Help menu for the Solar Eclipse Maestro Log item).

[xjubier]

Very strange, but I know the 5D is a tricky camera, as it's in its own category called Legacy by Canon. Among the Legacy cameras you'll the 350D, 20D/20Da and 5D.

SEM 1.8.3 to be released around October 26 will bring back full support of Canon's legacy cameras, namely 350D, 20D/20Da and 5D. There will be two versions:
- one Universal Binary, running on Tiger up to Mountain Lion, to support all the Nikon cameras (D70 to D600) and Canon cameras from the 350D to the 60D,
- another Intel only, running on Snow Leopard to Mountain Lion, to support all the Nikon cameras (D70 to D600) and Canon cameras from the 1D Mark III to the 1D X (no support of Canon's legacy cameras).

[conemmil]

I'm just trying the two 5Ds that are gonna be working with Maestro and they both run smoothly with no problems. I think that the software runs much faster than other eclipse like software. The response is ultra fast with no lags!

I can see the serial numbers of the camera references and I think that now everything works as its supposed to!

Many thanks for this excellent support.