Instructions for reporting an application crash

Support for the Solar Eclipse Maestro photography software.

Instructions for reporting an application crash

Postby xjubier » Thu May 20, 2010 12:00 pm

In the event Solar Eclipse Maestro crashes, a crash log is written. To help me correct the issue causing the crash, please follow these step by step instructions:
1) Explain how to trigger the crash and if it occurs every time.
2) Provide a copy of the crash log.
For that launch the Console application located in your Utilities folder. Once there make sure the Log List panel on the left hand side is displayed and unfold the LOG FILES > ~/Library/Logs and before locating the CrashReporter item to unfold it. Last select the SolarEclipseMaestro.log file. This is the crash log I need a copy of.
It will look like
Code: Select all
Process:         Solar Eclipse Maestro [539]
Path:            /Applications/Solar Eclipse Maestro.app/Contents/MacOS/Solar Eclipse Maestro
Identifier:      com.xjubier.SolarEclipseMaestro
Version:         Solar Eclipse Maestro 1.0.0 (1.0.0)
Code Type:       X86 (Native)
Parent Process:  launchd [148]

Interval Since Last Report:          230 sec
Crashes Since Last Report:           1
Per-App Interval Since Last Report:  152 sec
Per-App Crashes Since Last Report:   1

Date/Time:       2009-06-22 09:26:36.021 -0700
OS Version:      Mac OS X 10.5.7 (9J61)
Report Version:  6
Anonymous UUID:  D804DC43-49BD-4FB2-A2B4-F3A7FC5981E5

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread:  0

Thread 0 Crashed:
0   com.apple.CoreFoundation         0x95840a07 CFStringGetLength + 39
1   com.apple.CoreFoundation         0x9584d412 CFStringCompare + 18
2   ...xjubier.SolarEclipseMaestro   0x000097aa Handle_NavFilter + 127

3) If you were running a script at the time of the crash, then please provide this script also.
4) Send me everything.
xjubier
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