Problems connecting Canon XSi [Case Solved]

[smitchelus]

Hi, I'm looking forward to using Solar Eclipse Maestro as I've heard great things about it. However, no matter what I've tried I have been unable to get the camera to show up in the Hardware Configuration dialog. There's one reference in the troubleshooting section that I can't quite figure out how to do conclusively. The troubleshooting guide says to "Check that no other software is trying to access the camera." Is there any empirical way to prove this? I have gone into the Image Capture utility and set "No Application" in the "Connecting this application opens" field. However, I still wonder if there's something else accessing it?

I can confirm that I can connect to the camera with the EOS Utility.

Any ideas?

Thanks,
Scott

[xjubier]

I can confirm that I can connect to the camera with the EOS Utility.

So a XSi/450D but running which OS version?
Can you also send me SEM's log ('Window' menu and then 'Solar Eclipse Maestro Log').

[smitchelus]

I'm on Sierra. I don't seem to be able to attach the log file (it complains about the extension not being allowed no matter what filename I choose) so I'll paste it here.

Code: Select all

Jul 29 20:20:48 <Info>: *** Started SEM 1.8.5v1 Intel ICC (10.12.0) ***
Jul 29 20:20:48 <Info>: Camera controls set to 'lock' state
Jul 29 20:20:48 <Info>: Looking for Garmin GPS devices (vendor ID=0x091E)...
Jul 29 20:20:48 <Info>: Looking for serial devices...
Jul 29 20:20:48 <Info>: Switched to TSE 2017
Jul 29 20:20:48 <Info>: Computed Saros Nb: 145 [145]
Jul 29 20:20:49 <Info>: Canon ED-SDK 3.5.0.4 thread started
Jul 29 20:20:49 <Info>: Selected eclipse: TSE 2017 Aug 21
Jul 29 20:20:49 <Info>: Location: 34.925000N 84.000000W 574.0m
Jul 29 20:20:49 <Info>: Eclipse duration: 127.5s
Jul 29 20:20:49 <Info>: Atmospheric refraction: yes (model: summer mid-latitudes)
Jul 29 20:20:49 <Info>: Lunar limb profile: yes (LRO)
Jul 29 20:20:49 <Info>: Apparent horizon: yes
Jul 29 20:20:49 <Info>: Solar radius at 1AU: 959.63"
Jul 29 20:20:49 <Info>: Display solar mesosphere: yes
Jul 29 20:21:21 <Info>: *** Stopped SEM 1.8.5v1 Intel ICC ***


[xjubier]

There seem to be no detection that a camera is on the USB bus.
One thing I do notice is that you are using Sierra 10.12.0, which means you haven't updated to Sierra's latest minor update, so please do first and update to 10.12.6. Then try again with the camera.

[smitchelus]

That seems to have done the trick! Thanks for your help!

[xjubier]

Happy it did.